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If you're reading this article, chances are you're looking into Talk Fusion and thinking about becoming a distributor. Before you join, I want to encourage you to go over this third party review so you can make an educated decision about the company and opportunity. In this simple review, I'll cover information about the company itself, the services and the compensation plan. In addition, I'll also go into how you can position yourself ahead of...more
IVR is the acronym for Interactive Voice Response. It is a telephony technology that allows callers to interact with pre-recorded voice menus through the telephone"s keypad or through voice commands. The IVR technology is extensively used by businesses to save money and employee resources.IVR menus are used by many companies to provide routine call answering services within and outside office hours. The voice menus may be customised to suit the specific requirements of each organisation. For example, banks may use IVR menus to make it easy for customers to simplify balance checking, streamline bank transfers, check recent credit card transactions or payment due dates. The IVR system also finds application in non-emergency problem reporting to utility services, scheduling appointments with local authority offices, checking news, weather, stock reports, traffic and much more.Routine enquiries can be handled by automated IVR systems. This increases call handling efficiency and human resource costs. Customer service time is freed up to handle more complex queries or problems where resolution requires human intervention. IVR menus will frequently include an option to switch to a live...more
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