What Is An Ivr Menu? How Can It Improve Call Handling Efficiency For My Business?
IVR is the acronym for Interactive Voice Response
. It is a telephony technology that allows callers to interact with pre-recorded voice menus through the telephone"s keypad or through voice commands. The IVR technology is extensively used by businesses to save money and employee resources.IVR menus are used by many companies to provide routine call answering services within and outside office hours. The voice menus may be customised to suit the specific requirements of each organisation. For example, banks may use IVR menus to make it easy for customers to simplify balance checking, streamline bank transfers, check recent credit card transactions or payment due dates. The IVR system also finds application in non-emergency problem reporting to utility services, scheduling appointments with local authority offices, checking news, weather, stock reports, traffic and much more.
Routine enquiries can be handled by automated IVR systems. This increases call handling efficiency and human resource costs. Customer service time is freed up to handle more complex queries or problems where resolution requires human intervention. IVR menus will frequently include an option to switch to a live operator during the call.
Any business can improve its call handling efficiency by using IVR menus. Apart from handling routine enquiries that require only an automated reply, IVR menus can also be used to route calls swiftly to the correct department. They can be programmed in such a way that when the call reaches a live operator, he or she is able to glean sufficient information about the query from the menu options selected by the caller. This allows the operator to be prepared with the necessary data to handle the call more effectively. Businesses can also conduct polls and surveys using IVR technology. A recorded voice asks questions and requests the user to punch appropriate keys to indicate a "Yes," "No" or "Undecided."
IVR menus may be used to optimise relationships with customers through the entire buying cycle. Interactions can be handled quickly and more effectively in the most cost efficient manner. Telecom companies such as Numbertalk offer IVR menus as an option with their call management facility for non-geographic and geographic numbers.
There are many telecommunication companies such as Numbertalk that offer great plans and sophisticated call management features on non geographic number ranges including 0800 Numbers, 0844 Numbers, 0845 Numbers, 0871 numbers, 03 numbers, premium rate numbers, freephone numbers etc. To learn more, visit the Numbertalk website.
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