What is Value-Based Care Practices in Healthcare Customer Service

Healthcare customer service is all about taking care of patients. Depending on how good your customer service is or at least, your initial conversations with the patients, the success of your healthcare organization is determined. You may have a very skilled team at the hospital, but patients won’t avail your services if your initial level of communication is not impressive. Although, treating patients as customers and healthcare as a business feels unethical, but they certainly are. You make millions of dollars through hospital business.

Increasing value-based healthcare

Value-based care in healthcare is a model, according to which providers are not rewarded for the quantity of services in terms of caring for patients, but they are rewarded for the quality of care provided.
Value-based compensation is the procedure of getting compensated for finding ways to perk up the care for your patients, not offering a costly list of services to your patients who might not be able to afford the expensive services.
Under value-based care, healthcare customer service also includes and caregivers are awarded for assisting patients perk up their health, lessen the effects and occurrence of chronic disease, and live better lives in an evidence-based way.
Value-based care is different from fee-for-service or capitation technique, in which caregivers are paid based on the sum of healthcare services they carry.

Five steps involved in value-based care in hospitals

. Recognizing your number of patients and prospects
. Designing the care model
. Partnering up with third party healthcare customer service provider for success
. Driving suitable utilization
. Quantifying impact and constantly improving

The overall outcome that this model has on a healthcare giver, in a practice setting as well as in a hospital setting, it makes them look back and ask what is it that will help their patient to get better care and reach their goal for health most efficiently and quickly. This helps the patient attain superior results more proficiently. Although the expensive tests and treatments are not always preventable, they are no longer the only or prime choice.

Patient Engagement

Value-based care enhances patient engagement that is necessary in today's clinical decision making. Research has revealed that patients who frequently engage with medical providers are probably to have good outcomes. Providers who leverage tools to boost patient engagement will observe better results and higher levels of compensation. Patient engagement is also improved as more patient-focused services are being offered under value-based care. 2020-7-14 19:34 

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