Unified Communications Strategies Of Global Sis

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Introduction

Introduction

Unified communications (UC) has become a key solution for global systems integrators (SIs). UC is an important component in addressing SI clients'' key business issues such as IT cost reduction and business efficiency.

Highlights

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One common theme among telcos is clear - they are all looking to provide an efficient next-generation network on which they can offer high-quality value-added services (VASs) to their customers. Telecoms operators are faced with a string of challenges from defending their core fixed revenues to generating growth from new wave services and international operations.

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Table of Contents :

Executive summary

In a nutshell

Key findings

UC is an important strategic area for the global SIs

Consultancy skills and vertical industry expertise is seen as a key strength

All players see Cisco as a core component of their global UC strategy

Microsoft is seen as the key software collaboration partner by all but IBM

IBM is in a unique position, being both a software vendor and a multi-vendor SI channel

Issues for SIs and end users

For many SIs, vendor-agnostic advice is not a strong feature of the UC proposition

Managed solutions are not as prominent at might be expected

Some SIs have a clearer view of what constitutes a global offer than others

The SIs will need to respond to evolving customer deployment models for UC solutions

Most of the SIs could do better at articulating their global UC offers

End users would benefit from closer collaboration between the global SIs and global telcos

Service provider profiles

Background to the study

Accenture: global UC strategy

UC vendor partnerships and skills

Engagement models and customers

New partnership

Accenture global UC solutions landscape

Dimension Data: global UC strategy

Vendor partnerships and skills

Engagement models and customers

Dimension Data: global UC solutions landscape

HP: global UC strategy

Vendor partnerships and skills

Deployment models and customers

HP: global UC solutions landscape

IBM GTS: global UC strategy

Vendor partnerships and skills

Deployment models and customers

IBM GTS: global UC solutions landscape

Wipro: global UC strategy

Vendor partnerships and skills

Deployment models and customers

Wipro: global UC solutions landscape

List of Tables

Table 1: Accenture: global IPT/UC partnerships

Table 2: Accenture: other global UC solutions

Table 3: Dimension Data: global IPT/UC partnerships

Table 4: Dimension Data: other global UC solutions

Table 5: HP: global IPT/UC partnerships

Table 6: HP: other global UC solutions

Table 7: IBM: global IPT/UC partnerships

Table 8: IBM: other global UC solutions

Table 9: Wipro: global IPT/UC partnerships

Table 10: Wipro: other global UC solutions

List of Figures

Figure 1: Dimension Datas unified communications offerings and services

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