Steering and braking into the third quarter, the quality of complaints auto focus - automotive quality, steering and brakes - Automotive supplies
Steering and braking into the third quarter, the quality of complaints auto focus - automotive quality, steering and brakes - Automotive supplies
Although most models currently on the market situation is still in short supply, but more out of enthusiasm for the more consumers to buy cars is high, which led many enterprises to speed up production in the non-stop. However, at the same time, new car quality has a downward trend.
Comprehensive complaints increase Recently, the China Quality Association, the user committee, car people network, Tsinghua Car Engineering Research Institute jointly released the third quarter of 2009, China's automobile product quality and service quality complaints analysis report (hereinafter referred to as Report).
Report, a comprehensive categories of complaints (and there are quality problems and service problems) increased considerably, the proportion of two percent increase the previous quarter, mainly due to the user to select product or service vehicle process, quality and value maintenance of the results the same time, manufacturers of concern about the increased level of service. Statistics show that the higher purchase price of vehicle users on the service requirements will rise.
This model from the sale of all brand initiatives are also reflected. At present, the more high-end brand dealers, the services they provide, the better, but such services are often the difference between pre-service, but true to the after-sales service, the real difference is not significant. A high-end car brand users told reporters: "In fact, I feel better now, apart from waiting outside the environment, in the car and the previous repair other vehicles when the difference is not significant, real transparency and did not increase. On the contrary and sometimes suffer 'soft knife'. "
Complaints and recalls from the recent situation, the high-end brand recall rate and the number of complaints is a significant increase, like BMW, Lexus such a high-end models, in particular the maintenance of all service suffered a lot of complaints.
Increased quality of key components Report also showed that the complaints in the quality, safety hazards and manufacturers increase their production of defects such complaints quickly, mostly occurred in the steering system and braking system, power steering pump problems typical abnormal noise (low speed when turning the steering wheel a harsh noise) and braking (high-speed driving) and serious shake the steering wheel.
In particular, some new car products, data, automotive product complaints within six months of complaints of the total amount of 59.1%, growth of 9.6%.
Reporters in Beijing also found several brand dealers, in addition to Sell Hall of many people, the maintenance of the hall to wait for more people, of which the exception of some accident repairs, there are some problems caused by their own vehicle maintenance.
Reporter is waiting in the car repair from one who learned this intermediate grade he bought more than six months, a period of time before the engine is always abnormal sound, do not know how it is, it sent back check. There are also some new owner within one year, except one or two are traffic accidents, other vehicles, there are several great little problems. One of them told reporters: "I bought this car not a year, but I ran a car repair several times, and the go an 'suck's emotional."
This, experts advise that consumers in the choice of automobile products, the emphasis on style, price should also pay attention to promotional material is configured with the practical situation. Owners should be retained daily maintenance of documents, each repair station to do records maintenance requirements and maintenance records of receipts and service stations to the same computer records, notes on maintenance than their precise contents, the owner should have their own signature, so that even if disputes arise, there are credentials.
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