Maintaining Quality Of Service When Business Outsourcing
When you have poorly defined your contract with a
business outsourcing company, the quality of the
project may suffer severely.
There are many things you can do to verify the project
maintains the expected quality when you are using a
company other than yours.
When you define the objectives for the project you
want completed they need to be defined clearly and
everyone needs to acknowledge and sign off that they
agree to them.
You should not forget anything.
Being too picky is better than not being specific
enough. By forgetting certain things and not
specifying them you are opening a door for poor work
to be done.
When this happens, you cannot request it be changed
and done a different way because it was not specified
in the contract.
What will happen, is that you will have to pay
additional money to have things done the way you want
because you didn't properly specify in the contract.
One person should not write the specifications for the
project. Projects need to be written by everyone who
will be involved and affected by the project.
You need to be sure you don't miss anything that might
cause poor quality with the project. If you need to
research equipment and how things are properly done
then you should.
Many people can be affected by poor quality in a
project such as your employees who are using the
equipment.
However, shareholders and stakeholders also have a
vested interest that the money being spent on an
outsourced project is spent well.
You don't want to be out of a job because you were not
clear about how the project needed to be done and now
you have a completed project but it makes your
customers very unhappy.
Maintaining Quality Of Service When Business Outsourcing
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