India An Ideal Destination For Offshore Inbound Outbound Call Center Services
India has been a hot and one stop shop for all call center services need of business established around the world
. The 24/7 working methodology, inexpensive yet quality oriented and talented man power, multi-lingual agents come as added advantages along with the main course of outsourcing call center services.Why industry leaders come to India for call center services?
Skilled, professional 24/7 quality customer support
Improved market penetration
Faster turnaround time for product development and new launches
Domain expertise and ability to handle varied industry verticals.
Rapid market response and action towards needs of customer.
Account alignment experience
Advantages of hiring an Indian BPO that is just right for your business need can boost your sales and profits by decreasing costs per sales and offering services like up and cross selling. Your call center vendor will be generating leads and appointments for you after filtering them through various parameters. The services of call center also increase the graph of satisfied customer agents by resolving their grievances and providing them support on 24/7 basis. Also, your in-house team gets to concentrate on the core functions of business instead of focusing on time consuming business practices like appointment scheduling, lead generation etc.
There are four types of services provided by a typical Indian call center:
1) Inbound call center:
Customer Service and call flow handling
Phone Answering
24-Hrs Helpdesk and Technical Support
Emergency and Direct Response
Claims and Order Processing
Virtual Receptionist
Product Information
2) Outbound call center
These are call centers which make calls to people usually by IP phones or predictive dialers. Doing so, decrease the cost per call and increase the margin of profit.
Market Intelligence/ Market Research Surveys
Direct Mail Follow-up
Lead Generation/ Qualification /Management
Seminar Population
Product Promotion
Debt Collection
Info & Literature Fulfillment
Appointment Scheduling
Up Sell/Cross Selling Services
Customer Satisfaction Surveys
3) Non Voice
These services are can be web enables too that do not consist of voice process. These services can be mainly categorized as chat support, email support, SMS support services and all back office support services like data entry support
4) Web Enabled
These services require lot of research and delving into the wide space of www.callcenterinindia.net Giving you a quick and prompt response, these can handle customer queries and complaints on 24/7 basis.
Data entry Support
Mystery shopping Services
Web chat & Email Support
Quality Analysis
Market Research Surveys
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