Icici Prudential Life Insurance Co. Ltd
The outcome of the collaboration between ICICI bank which is a leading financial
service providing company of India and Prudential plc which happens to be one of the foremost international financial services group based in the United Kingdom. In this joint venture of almost 47.8 billion rupees, ICICI holds equity of 74% while the stake of Prudential plc is 26%. The collaborated company began operating in India from the year 2000after getting approval from the Insurance regulatory development authority (IRDA) and presently has around 1900 branches, micro offices and over 210000 advisors and 7 banking partners.The company has been doing good work in its field of interest and it has been awarded the Indias most trusted private life insurer honor by the economic times as also the most trusted brand by a survey conducted by a reputed company. This company has been providing excellent wealth solutions as well as other practical and fuss free policies to its customer base and thus been growing in terms of customer base, distribution and product range. The insurance policies covered by this company includes life insurance, health insurance, retirement planning, tax planning, ULIPS etc. The health insurance plans helps in covering up medical treatment expenses in times of need and there are various sub policies in the health insurance policy. The life insurance plan is so designed as to ensure the financial security of the family of the license beholder in case of a certain mishap like death. Retirement and pension plan is ideal for leading a peaceful life without compromising on financial independence during post retirement time. The united link insurance plans or ULIP provide benefits like flexibility of investment, transparency, and several fund options and are gaining popularity fast.
ICICI prudential customer care is a format created with the intension of improving the relationship between the company and its policy holders and clients. Any kind of queries or question regarding the terms and conditions of certain policies, the course of action taken by the company regarding customer policies, certain newer proposals or any other queries or complaint from the customer side can be forwarded to the company with the help of this customer care. The customers can reach the customer care officials by various means which include IVR transactions, by calling through telephone, by sending an e-mail to the official email address of the company, by sending letter to the postal address or by personally visiting the local branch office.
Complaint against ICICI prudential arises in case when the customer is not satisfied with a particular policy or if the solution offered to the customer does not suit his needs, still other complications may arise in the intermediate process involving some officials or discrepancy regarding documents etc. ICICI Prudential complaint may vary among policy holders; while some complain of a particular policy being denied to the customer due to some ground while others complain about nonchalance in the part of customer care officials or forcing some unwanted policy to the customers which lead to dissatisfaction.
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