Employee and Customer Satisfaction Surveys - Key to Successful Business!
Author: Sydney Ryan
Author: Sydney Ryan
Employee satisfaction surveys and customer satisfaction surveys help you identify the needs of your employees and customers; the inputs of these surveys provide you with the opportunity to address their issues and concerns in a timely manner. The vital feature of
employee satisfaction surveys is that they facilitate two way communication in an organization. We understand the flow of authority from top to bottom. The surveys allow management to be exposed to employee morale, attitudes, concerns, suggestions, and related information not normally discovered on a daily basis. Feedback from the employees can also prove to be highly beneficial in recognizing the organizational strengths and weaknesses. However, the type of survey and the way it is imperative for overall success. Shared here are some tips to help you make the best of out of employee satisfaction surveys. * The surveys should be incorporated in annual planning and scheduled in a way so that it provides information in a timely fashion without wasting resources. * Developing these surveys need not be a hectic task. Previous employee concerns like health benefits, compensation, professional growth opportunities, etc. can be used to prepare survey questions. * Try to frame questions in such a way that it allows anonymity to those who do not wish to be identified. Online surveys can be an efficient way of conducting these surveys allowing space for adding graphic details to the questions and also an easy analysis of the responses. * Last but not the least; make sure to respond to the outcome of the survey. Also obtain feedback from your customers through
customer satisfaction surveys. It is very crucial to find out what the customers think about your products and services. This feedback helps you know about the performance of the existing products, ways to improve them and develop new ones to meet your customers needs. It provides direct feedback on your level of customer service. Customer satisfaction surveys will help you in establish a solid relationship with your customers and win their loyalty in the long run.About the Author:
Myself webmaster of
http://www.telelinkcallcentre.com/ - A leading customer service call centre, specializing in
call centres, inbound and outbound telephone support, order taking,
help desk services, call centre services and more to help grow your business.
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