iThemes reviewed
iThemes reviewed
iThemes reviewed
Today I want to share with you an evaluation on iThemes which is a premium Wordpress theme provider. Allow me just cut right to the chase here in what this really is all about.
If you are a developer and are schooled in CSS and know your way around HTML and rarely if ever need to request guidance of their support then the themes are good an in particular the Builder theme is outstanding.
The developer of the builder theme is a chap by the name of Chris Jean and he is very knowledgeable and talented. He puts together a great theme without question.
Now however if you are not a developer and not schooled in CSS, html etc. and just getting started with Wordpress, need support and timely support, iThemes is not the place to go. Their support is deficient to say the least and one point you can hear quite a lot when requesting guidance is that is out of the scope of our support. Like they say it all begins at the top and runs down hill from there.
The founder and the chap apparently at the helm of the schooner is a mate by the name of Cory Miller. He is rude and actually doesn't have much interaction with the people and it shows. He is not often if at all in the forum and that is a good thing as he would force even more people away. It is my experience that when a customer makes a purchase an more than ever when that product is the product that you had developed you on no account say to your customers no at least within reason. Of course there is always going to be one or two who want you to build the site for them but most are merely looking for answers after running down every way they have available to them for answers.
At iThemes do not bring up too many questions and don't anticipate a fast response and don't become irritated after waiting for 2-3 days and not having an answer and you might be okay. If you do you might openly be scolded as one woman customer was that was simply looking for a child theme that was promised would be done but delay after delay kept it from happening. If you would like an answer in a timely manner and do not get it you might just get a refund without asking for it and shown the virtual door.
Actually it is difficult to think that in the day and age in which we live that still happens and it appears to be uncommon as most understand the fallout there is actually from mishandling a situation like this is a great deal greater than straightforwardly providing wonderful support. I was always led to believe that it is simpler to retain a customer than it is to acquire a new one. Cory Miller of iThemes seemingly disagrees with that idea and would rather be short and rude since of course he is a busy.
The themes are good but the support is about a 4 on a scale of 1-10. There are a great deal of people who like the themes but do not like the support or the way things are handled at iThemes.
You might get this long extended message that explains why they can not help you which in most cases takes longer to put together than actually just answering the question.
iThemes and in particular the builder theme is high-quality but the support and the mate at the top needs to learn more about how to take care of the customers from the customers perspective. Could this just be another example of the clamoring for more of the almighty dollar and forgetting that it is thrilled customers that make more of those dollars come in the door?
In the event you want great themes and remarkable support then our suggestion is the StudioPress,Thesis and Headway themes. Those mates recognize how to regard their customers and appreciate without them they would be in a different business. Cory Miller of iThemes apparently does not know that at least yet or care.
http://www.articlesbase.com/internet-articles/ithemes-reviewed-3698291.html
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