Why An Immediate Response To Emails Is Important
E-mail marketing does not stop after you have successfully written and sent your emails to your prospective customers
. It is a continuous process because you still have to monitor everything. Once a recipient decided to respond to your letter, you have to be sure that you are always quick and ready to respond. This is very important if you want to be a successful e-mail marketer.Customers Don't Want to Wait
If you send a letter, of course, you are expecting a response from your recipient. If a customer decided to write back, you should always spare a few minutes to send them back a response as quickly as you can. Customers won?t spend so much time waiting for your answer or response. There was even a survey that said most customers choose another company to deal with when they don't receive a response within 24 hours. Patience and time are things that business people don?t have much of. If you move to slowly you can lose a prospective customer.
Below are some tips on how you can improve your e-mail marketing campaign.
Send a reply immediately no matter what happens. Some customers would ask for further information regarding something or inquiry. Be quick to send them a note that acknowledges their questions or request. Why do this? There will be instances that you won't have the answer to their questions that quick and you still have to do a research. Sending a note would let them know that you have received their response and that you are starting to look for the answers to their questions. Inform them that you are on the process of sending them another e-mail that contains the information they have requested.
When a customer requests for information and you can't provide a quick response because you don't have much details regarding the customer, send him instruction on what information they need to provide you with first before he can get the information he needed.
Give instructions on where to send their e-mails. Some companies have different departments. If this is the case, be very specific in giving the correct details on where your customer should address his concerns.
Let your customers know how to reach you by phone. Remember to include your company's telephone number in every e-mail you are sending out. Some customers don't have the time to write. Providing them a number to contact when they have questions or complaints would be a good way of showing them that your company is easy to reach in case they have urgent matters to discuss with you.
Follow-up if you were able to provide what your customer requested. You have already provided the response your client is waiting for. It is better if you send a follow-up asking if they got your response and if they have more questions or inquiries. This will show how dedicated you are in providing services to them.
Make a follow-up call. A follow-up call is also important. Since some of your customers would prefer communications through phone, it is best to call them up.
Proofread your response. Always proofread your response. That is a must. Check the spelling, grammar, punctuation marks and possible typographical errors. Remember, you don't want to give them the impression that you are not a professional.
Respond accordingly. Make sure that you have answered the customer's questions correctly. If you have given an incorrect information or response to them, they will think that you did not pay enough attention to their letter. Or you don't know your product or service that well.
Copyright (c) 2009 Luie De Von
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