Virtual Phone Systems Help Home Based Businesses Compete With The Big Guys
Virtual phone systems, also known as virtual PBXs
, are a sound solution to help facilitate any home based business. Home based businesses today have many of the same communication needs as their larger counterparts. Customers and vendors need to be routed to the right person within a company; and when a business is home based, this is usually one person-the owner. Like any other company, a home based business needs to be competitive, with such communication tools as voice mail for messaging and toll-free numbers for customer convenience.Even though the communication needs may be similar for most companies, the unique circumstances of home offices often make finding the right type of phone system difficult. Home offices are usually too small for elaborate systems with lots of equipment and hardware. For many home based businesses, a virtual PBX is a viable alternatives.
Virtual phone systems manage communications at an off-site location without the need for additional land lines or new hardware. This process is generally cheaper than traditional systems. Moreover, because the maintenance of virtual phone systems is done off-site, there is never any interruption to the home business. A virtual PBX does not require extensive training to learn how to use either. Finally, all of the customary features of traditional systems are available with the virtual systems as well.
When home based businesses use virtual phone systems, in-coming callers will not be able to discern any noticeable difference. The system will be easy to use and will project the same professional image as a traditional phone system. With a virtual PBX, businesses will be able to create a unique message for in-coming callers, as well as an extensive menu of options from which callers may choose. If a home based business has more than one employee, the virtual phone system will be able to route calls to the appropriate person based on the callers' menu choices.
Call forwarding is another important feature of virtual phone systems. In-coming calls can be routed to the appropriate people wherever they happen to be-at work, on the road, or at home. Routing can be changed simply by logging into the system-a user can choose to receive calls at the home office in the morning, and then by mobile phone in the afternoon, all with a few simple commands. This feature makes virtual PBX systems truly portable, an important advantage for any home based business owner.
Besides voice communications, virtual phone systems can also manage both in-coming and out-going faxes. In-coming faxes are received as email; out-going faxes are handled like any other fax sent from a computer. Customers will not notice any difference when faxing to the home based business. Even more, all faxing will now be paperless saving valuable space, money and resources.
Virtual phone systems can substantially reduce a company's communication costs. Installation and set-up expenses are substantially minimized. Existing hardware usually does not need to be replaced. With the customized menu options, there is no need for a person to be on duty simply to answer the phone. Digitized faxing eliminates the need for fax machines and paper.
Beyond cost savings, virtual phone systems make good business sense for reasons of productivity. Because faxes are digitized, they can be saved more efficiently on a computer and then printed out only when needed. Users can have in-coming calls routed by the auto attendant to wherever they are during the day, resulting in fewer missed calls and greater responsiveness to customers' needs. The menus can be customized to provide customers with important information without a live person answering the phone. When a live contact is needed, the menus help the customer to get the necessary support more quickly. This will have a significant impact on customer satisfaction.
For many home based businesses, virtual phone systems make a lot of sense - the costs are generally lower than a traditional system, but with no loss of functionality; and it can be easily adapted to a business's ever-changing needs. If the company is looking to grow out of the home office, the virtual PBX will easily grow with them and there will be no need to completely revamp all of the communications to keep up. And with the professional image that comes standard with a virtual phone system, growth can definitely be in the cards.
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