Various Aspects Of Business Telephone Systems
In the past, the telephone systems were very simple
. They only had the option of making a call, and attending a call. Those were the simple times, and these telephones were enough to meet their requirements. However, with the passage of time, as the nature of the businesses changed, the technology of almost everything changed.Therefore, now you can find telephones with a lot many different features that people might not have ever thought. The availability of these features in the telephone systems is very important for the businesses. They have different requirements, so in order to meet those requirements, the telecom manufacturers have introduced different features, which can be selected based on the requirement of every business.
Auto attendant is one of the important applications. As the name shows, the system is encumbered with the pre-recorded messages that answer the incoming calls even in the absence of an operator. The calls are also directed to the desired extensions through this application. Conferencing facility is also provided through most of the systems. It adds multiple callers to a single conference call.
The auto attendant feature reduces in fact finishes the need of a receptionist. This feature makes it possible for callers to reach an intended extension, or contact through the automated directions. This feature reduces the hassle that comes with trying to reach a certain employee, and saves time. Another advanced feature of the business telecom system is the integration of CRM applications with a phone system. It helps in providing a more personalised, and customised experience with the customers. This feature is especially useful for sales, marketing, and customer service teams. It facilitates multi-party conference calls with customers as well as has access to customer records as soon as they call into the company. This added feature increases the service quality, and lessens the time being spent with callers, providing opportunity to handle more calls per agent.
The most common features are Automatic call distribution, Answering machine detection, and Automatic number identification. These are available in almost every business telephone system. Automatic response unit provides, as the name suggests, automatic response to the phone prompts, which is very common in inbound call handling systems. Then there is a feature of auto attendant, which route the caller to a specific extension.
The feature of an automatic directory provides the facility of searching the organisational phone directory automatically. The feature of automatic line selection allows selecting the available line automatically when the call is being made. The feature of automated redial is very useful, as it keeps on redialling until the phone is answered, keeping you away from the hassle of dialling the number repeatedly.
One of the most important features of the business phone systems is the mobile extension that allows the availability of the user even if you are away from the desk. The mobile phone then works as the phone system extensions. The mobile phone can also be connected to the internal extension system, allowing both the phone and the mobile ring simultaneously for the same calls. Another feature in business telephone systems is called the Phone Directory Services that provides the facility of accessing people by dialling through their saved extension numbers or names etc.
Aforementioned are the basic features that have the customization facility for the users. Other than these applications, there are a number of more features in business telephone systems that are restricted to certain brands only. Such features may include inbound call handling, outbound dialling system and/or blended call processing etc.
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