Offshore Outsourcing Service Providers - How To Select The Right One? by:Maneet Puri

Offshore outsourcing provides invaluable business value to corporates

. It acts as an effective business strategy to cut costs and enhance quality and thus maximize the profit margin. However, like everything else the success of an offshore outsourcing deal depends solely on how to carry it out.

And again, to run a smooth and efficient outsourcing deal you need to partner with the right outsourcing service provider. Now comes the difficult part. How do you find the right service provider?

Here are 5 considerations that will help you make the right choice. But before anything else, make sure you have a defined set of goals and objectives for your outsourcing project because it will actually influence the best choice of service providers:

1. Get Everyone's Consent

With you objectives and strategies in place, its time to put forward the idea of outsourcing to all the departments of your organization. For any outsourcing project to be successful all the segments of a company need to be on-board, especially so the execute team. When you present the case, make sure you illustrate the additional revenue the project would generate along with the figures of cost savings. Before you embark on the outsourcing project, be sure that your organization is prepared for it totally!

2. Research and Investigate

By this time you should have a list of potential service providers to choose from. Just about everyone would claim to have super efficient services and valuable experience of the industry. But it is up to you to test the mettle there.

Research and investigate about them. Call them up to discuss business and check if they can be good for you. Here are some points to check:

Their knowledge of the industry

Their clientele list

Their track record in business

Their understanding of your project

Good outsourcing relationships are based on trust. If you feel the potential service provider can satisfy you and is right for your business, go ahead and make your choice.

3. Understand the Cultural Differences

Offshore outsourcing partners belong to a different country or geographical location. For you to make them feel like an extension of your existent staff, you need to have a better understanding of their work culture.

Cultural differences will be an important aspect that needs to be addressed in outsourcing relationships. Some of the prime points of importance are religious observations, national holidays, standard work hours. One of the most common problems encountered in outsourcing deals in language problem. If your service provider does not speak or understand your language, it can pose as a major hindrance to your deal. Make sure none of these differences impact your business proceedings and if at all they do, draft out a healthy solution to the conflict.

4. Check through References

No matter how convincing they sound, be sure to check their references. Get in touch with their previous clients and gather information about their working style. Are they punctual? Do they deliver promised results? How has their experience been?

5. Review your Goals and Objectives

Before you finally go ahead and sign the deal, go through your outsourcing goals and objectives with the service providers and make them aware of what you want to achieve.

About the author

Maneet Puri is the managing director of LeXolution IT Services, a premier IT offshore outsourcing firm in India. He has more than 10 years of experience in the knowledge process outsourcing industry and the various processes within it like internet market research, web mining, data conversion and other data processing and management services.

http://www.lexolutionkpo.com

http://www.articlecity.com/articles/business_and_finance/article_10065.shtml

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