A business contains different elements and management involves effectively organizing and planning the functions of all these units
. The hospitality sector is one of the most daunting businesses to manage since because all sorts of people come to a hotel. People capable of handling these pressures are able to perform well in the hotel business. Niklaus Leuenberger is a person who has risen through the ranks and reached the top in this hotel management business.
The basic skills required for hotel management are excellent communication and interpersonal skills. Administrative capability, fluency in different languages and knowledge of computers are the next requirements. Niklaus Leuenberger was easily able interact with the guests due to his uninhibited attitude. Also his knowledge of French, German and English greatly helped Leuenberger.
Every now and then, hotel management executives will have to face demanding customers. However, instead of getting over-whelmed by them, such guests can be handled by keeping a cool and calm composure. A feeling of warmth established amongst the clientele would spread a lot of goodwill about a hotel. Only then can any hotel can be profitably run. By turning all the hotels he administered into profitable ventures, Niklaus Leuenberger displayed his cool composure.