Making A Better Business With Business Process Frameworks
Even the most successful business can be missing out on a significant amount of revenue due to unnecessary costs hidden its business architecture
. Organisations who are looking to drive down their operational costs can often find that the task of streamlining their processes can be time consuming and costly; one of the best solutions is to manage the changes through a business process framework.
Business Process Frameworks such as the Enhanced Telecom Operations Map (
eTOM) - the most widely used and accepted standard for business processes within the telecommunications industry - help organisations analyse every step and facet of their internal processes and functions.
Frameworks such as eTOM allow businesses to draw upon hundreds of proven techniques and arrangements that have been defined and implemented by service providers. In itself this resource can save an extensive amount of time and money in overhauling business processes.
By using this framework of established, effective processes, companies can identify the clear needs of their own business. It allows them to efficiently eliminate duplicate processes within their business, identify the missing steps in the processes that they already use, as well as to effectively develop new processes and services whilst simultaneously simplifying procurement of vital resources and services.
eTom is a perfect example of an effective
business process framework. Deployed throughout the information, communications and entertainment industries, the eTOM framework covers all major focuses within typical telecommunications enterprises in a highly structured manner.
The key benefit of the eTOM is that it can be used by both service providers and suppliers or integrators.
For the former, the framework serves as a master plan for directing processes and works as a neutral reference point for the re-engineering of internal processes, or for partnerships, alliances or working agreements with other enterprises. Suppliers and integrators can also make use of eTOM as it outlines the potential boundaries of where their software components align with customer needs, providing a key insight into the required functions, inputs and outputs that must be supported by products.
Ultimately, the business process framework provides a standard structure for any enterprise processes; a conventional set of terms and a standard classification scheme for capturing each facet of internal processes. It provides a basis for sharing these processes internally and externally, as well as agreeing upon necessary improvements or adjustments to their existing practice.
It provides the tools for analysis of value, cost and performance of individual processes within organisations - and builds shared ground for improvement. Using frameworks such as eTOM can be a key means of making the most of your revenue.
by: casewise1
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