The third point is definitely the question of offering incentives to the lead generation agents
. One may argue that it comes down to the expenditure side of the ledger. But that thought is only apparent. When call center agents are offered handsome incentives, it urges them to go harder towards achieving their goals. Incentives are necessary because nothing motivates them better. When you are investing money in perks and incentives, you can actually making sure that you are reaping better crops. Technically speaking, incentives actually add to the revenue earnings rather than take away from it. When your sales lead generation agents complete their work before schedule, it does reflect well on the call center itself. Clients are impressed by proactive work done for the benefit of their business.