Hosted Voip Services Offer Growing Businesses Great Reasons To Switch Over
One of the best things to happen to a small or medium scale business is growth
. Growth, however, has side effects that need to be addressed at the earliest possible onset. For one, businesses need to make sure that they are properly handling all their inbound calls.In highly competitive business arenas, players who let customers wait or are very difficult to contact lose many of their income opportunities. If a customer or a prospective client calls your office but cannot get through, they may quickly move on to one of your competitors.
Now, wouldn't it be great to have a team of receptionist answering every call and addressing every inquiry 24 hours a day and seven days a week? Well, hiring all those people and buying all required equipment would be out of the question, particularly for small and medium enterprises that may not have the capital to do so. There is an amazing alternative though, and this comes through virtual answering services, sometimes referred to as auto attendants.
Deciding to invest in an auto attendant for your business depends on your needs. It would all start by understanding what constitutes a virtual answering service, knowing the benefits they can provide your company, and choosing the right provider.
What Are Virtual Answering Services?
Many probably still recall images of old telephone switching system where an assigned operator answers incoming calls then routes them to their intended recipient by manually switching or plugging in connecting wires on an already jam packed switchboard. Traditional PABX systems in wide use today involves the use of sophisticated telecommunications equipment that are not only very expensive but requires additional personnel to operate and maintain - increasing the total cost much further.
With a hosted VoIP service, no additional equipment purchase or installation is required as everything is maintained and operated at the provider's own facilities. You only need to pay for your usage, without worrying about overhead or equipment costs. Using specialized software, VoIP providers feature auto attendants to receive and greet callers with customized messages 24 hours a day.
With an automatic caller distribution feature, incoming calls are analyzed based on origin and agent preferences and then it redirected to intended recipients or your assigned agents. Should the volume of calls exceed the number of allocated agents, the calls would then be diverted to a voice mail system where they receive instructions on how the client can leave their message or inquiries in the system. This would be better than letting your clients receive a busy tone.
Why Should You Invest in a Virtual Answering Services Company?
Many growing businesses take in additional customers from international locations and different time zones. It would be vital to the business to handle all inquiries from this wide client base regardless of the time they make the call. Hiring additional personnel to do this for you is definitely out of the question.
This is why growing businesses should invest in hosted business VoIP solutions, thus eliminating the need for additional equipments plus the receptionists or operators to 'man the booths'. Customers are assured that all their calls will be received and addressed 24 hours a day. Business owners and staff can accomplish more for their core business or even go on business trips and still get in touch with their client base.
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