Help Desk Freeware: Improving Effectiveness On A Restricted Financial Plan

Help Desk Freeware: Improving Effectiveness On A Restricted Financial Plan

The word "freeware" tends to get a bad rap in helpdesk technology conversations because of the association with sketchy downloadable files that put damaging spyware and even viruses on your computer. To secure the best freeware you first need to research the background of the company offering your company the resource.

More than likely, if it's a freeware download from Microsoft or Apple, you can trust those programs because the developers are high-profile companies.

Question is, how do you proceed with companies that you haven't heard about previously? Is there a way to increase safety before downloading applications from companies that are not industry leaders?

Absolutely

How to increase safety within which freeware you do or do not use is the purpose of this article. Points covered will include.

- Looking for "trust symbols"

- Research before implementation

- Review testimonials

- Better Business Bureau (BBB) information

"Trust symbols" on the Website involved with your freeware is a great thing to find. These are badges, links, or buttons from third party associations that guarantee the visitor that the software is 100% legit. One such company is TRUSTe, an Internet privacy services provider that promotes online safety and trust and ensures the software won't violate web site privacy. Verisign is another option and provides SSL certification.

Another way to make sure help desk freeware won't have you wiping out your hard drive at 3 a.m. is to simply perform your due diligence on the company. If a software developer doesn't have the brand recognition of an Apple or Microsoft, look them up online. Viruses and violations of privacy are less likely to be issues of concern in companies that have been available on the Web for years rather than months or even days.

Google the company and include the word "testimonials" to find customer comments about their experience in doing business with the company in question.

Review customer complaints easily by contacting the Better Business Bureau (BBB) and finding out what information they may have about the company. Also, look for the BBB seal on the company's web site Knowing that a business is approved by the BBB will help to put your mind at ease before continuing down the track of doing business together.

*** Reliable help desk freeware is available from where? ***

Spiceworks.com download of help desk freeware will have you tracking tickets by both user and asset, scheduling due dates and a lot more all for free. As if that is not enough, free support is also available from Spiceworks.com in the form of phone, eMail and a network community of over 1,200,000 IT pros.

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