Client Functions Performed Through Human Resource Outsourcing Firms

The increasing trend of organizations resorting to hiring of human resources services

and employee management, has led analysts and experts to review the different functions that are usually outsourced. The human resource outsourcing decisions may be for the partial or complete gamut of functions that are otherwise managed in house.

In the case of hiring partial human resources services, the firm retains a percentage of control over the functions, information shared and the processes meted out to third party professionals. In the case of complete human resource outsourcing, the client relies totally on the vendor, to carry out all the functions and the role of the client is restricted to maintaining healthy relationships with the vendor.

Some of the functions that are partially or wholly hired out to the human resources services providers are enumerated below:

1.The background checks of the employees and collection of references.

2.The counseling of freshers and other employees and all round assistance.

3.The administration of the flexible spending account.

4.Management and compliance to the COBRA Act.( Consolidated Omnibus Budget Reconciliation Act)

5.Taking care of the health care benefits and staff welfare processes.

6.Recruitment of temporary staff in the event of short staffing during lean periods.

7.Administration of pension benefits.

8.Looking after the retirement benefits, plans and other administrative issues relevant to the field.

9.Helping relocation of the employees specially expatriates on overseas assignments.

10.The administration and management of payroll.

11.The planning of retirement of senior employees and those approaching the end of their career with the organization.

12.The administration of the perks and benefits related to providing a healthy work/life balance to the employees. This includes managing telecommuters, insurance and health issues of family members, education and crche requirements for staff children, counseling and handling of other related problems.

13.The handling of compensations, insurance and other incentive plans for the employees.

14.The dynamism in technology has led to an ever-increasing demand for newer management skills and tools. The human resource outsourcing helps executive coaching and development through workshops and individual training classes.

15.The sophisticated and upgraded software used by the human resources services providing firms help in the development of a stable human resource information system (HRIS).

16.All the processes of recruitment ranging from interviewing, hiring, training and induction of the non executive staff are usually outsourced to experts handling the human resources services.

17.The recruitment and staffing of high profile executives is handled in a manner which is different from that of the regular staff by the human resources services firms.

18.The communication plans and employee relevant strategies are outlined and implemented by experts through human resource outsourcing.

19.The training and development programs, tools for controls and enhancement of productivity, policies for staff welfare and performance management.

20.Strategic business planning has always been an area of concern for the top management and requires high level decision making. The views of consultants and experts may be easily accessed through human resource outsourcing.

by: Ruby Sahiwal

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