On the positive side, Bosch appliances speak only of one thing
. They are of the highest quality appliances out in the market and that nothing can beat Bosch when it comes to quality. Prices are quite high when you buy one but their durability and reliability saves you money instead of buying an inexpensive one. Bosch appliances are simply the great.
But what are the other reviews have been saying about Bosch? Let's talk about the after sales service. After sales service is the life of every business. However good your products are if your company's after sales service is poor your product line will definite fall in the market. Different reviews on Bosch after sales service shows a very poor rating. Why? According to the reviews, the customers are given the run around when they call and complain about the products being defective. Prompt after sales service is very important to keep your business alive. If you give your users the run around most likely these customers will not buy your product again.
On product performance Bosch appliances are said to be the top of the line. They take pride in the quality of their products. But some customers are saying that if you were to buy appliances do not buy Bosch. Bosch was said to be not standing behind their products. Most complaints on defective products have not been attended to like a washer and dryer have been delivered with black residue when this should not be the case. This has to be looked at and see what went wrong with the quality control. Product parts stops working for as short as two months and customers are made to wait on the availability of parts to have their product repaired. Being the manufacturer, parts should always be available any time they are needed. Paying a high price for Bosch appliances will make customers think twice with their poor after sales service.
Complaints on customer service have been rising in numbers. Bosch management should take a look at their staff. Their customer service representatives should be accommodating at all times. The warranty on the product is not well attended to. One customer complained that his washer quitted after 8 months and not a single service person came to repair or replace their machine. More and more negative feedbacks are pouring in and Bosch just got to do something about it.
No product is saved from any complaints. The positive and negative reviews on Bosch will give the management something to ponder about what is going on in the different areas of their production. This goes for all manufacturers not only Bosch. Each manufacturing company learns to know more about their product when reviews about their products are out.