A Call Center Service For Every Business
The call center industry of the Philippines is considered as one of the successful and fastest growing industries in the Philippines
. Part of its success is because of its numerous call center companies offering outsource call center services to many companies in and out of the country.According to many Filipinos and experts, some of the most recognized names of call center companies in todays market include Sykes, Convergys, People Support, Accenture, TeleTech, and eTelecare.
However, other than these recognized call center companies, a number of call center agencies have also gained a lot of popularity not only because of its success such as those mentioned, but because of its scope of services in which many companies can easily accommodate. One popular example is Magellan Call Center.
A call center for everyone
Although Sykes, Convergys, and many other recognized call center companies in the Philippines, became popular in terms of providing the best and reliable call center services for many companies, in or out of the country, their services are normally suited for bigger companies as well as for corporations. Smaller to medium business and companies normally cant afford to hire their services because of its expensiveness. This is where call center companies such as Magellan Call Center comes in.
Like many other call center agencies and companies in the Philippines, Magellan Call Center offers some of the widest Live Answering Service in the market; however, what made the company popular is that their aim is to offer their services to small and medium companies.
Because of their Live Answering Service for smaller and medium business, these companies were given the chance to offer call center services such as customer support and technical support for their services while allowing them to focus more on their core business rather than in their call center service.
However, even though Magellan Call Centers aim was to offer their services to small and medium companies, the company had also expanded their outsourcing Live Answering Service to companies outside the country. And like any other call center companies, Magellan Call Center also gained a lot of success in this market.
During and after global recession
However, when global recession have hit the Philippine economy, particularly the US, many outsourcing companies in the Philippines, including call center companies and agencies, were heavily affected which led to many smaller companies to close down.
However, there are still those that survived global recession, including all big companies such as Sykes and Accenture. But there are also a number of smaller call center companies in the Philippines that survived this hurdle, including Magellan Call Center, who has become one of todays most recognized call center company in the Philippines.
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