subject: James Allen Review [print this page] The search for an engagement ring can lead you many places. After realizing that local jewelry stores were severely overpriced, I discovered that there were reputable online companies that offered better prices. In the end, I settled on James Allen, and this is my review of their service.
Pricing
James Allen offers some of the lowest prices for high quality, GIA certified diamonds anywhere online or in stores. In fact, unless you live in a major metropolitan city, it's almost guaranteed that you will find lower prices online than your local stores. When I was looking to buy an engagement ring, I found that James Allen's prices were literally thousands of dollars cheaper than my local stores were offering for comparable diamond engagement rings. For the sake of comparison: as of today (June 21), a 1ct princess cut, D color, SI1 clarity, ideal cut diamond costs $5500 at Blue Nile and $4300 at James Allen. See for yourself.
Guarantees and Warranty
James Allen offers a no-questions-asked 30 day money back guarantee. If you are unhappy with your purchase for whatever reason, simply contact them within 30 days to begin the refund process. Their warranty is outstanding. They are so confident in the quality of their jewelry that they offer a free lifetime warranty. I have experienced this first-hand, as my future wife damaged her engagement ring and we contacted James Allen regarding repairs. There were no questions asked--we returned the ring via FedEx Overnight shipping and they fixed it and returned it to us (also via FedEx overnight), all within approximately one week.
Customer Service
The personal touch you will receive at James Allen almost makes you forget that you're buying online. All those glowing reviews on iVouch.com are no accident--the customer service really IS that good. They respond almost immediately to all questions and concerns, and will absolutely go the extra mile to help you with whatever you need. Again, I am speaking from experience--I had a lengthy, ongoing email and phone correspondence with one of their agents (Eileen), and she was absolutely fantastic. A pleasure to talk to.
Fantastic Website Featuring Real Diamond Pictures
I was a little skeptical about buying an engagement ring online, but a visit to James Allen's website quickly eased my mind. They feature an easy to use loose diamond search option that makes it incredibly simple to narrow down your options and find the exact diamond you desire. Not only is their website professional and easy to use, they also have actual photos of all their loose diamonds--complete with a virtual magnifying glass that allows you to carefully examine a diamond for imperfections before you buy it. I can't put into words how incredibly convenient and comforting this feature truly is. You know exactly what you're getting when you buy from James Allen.
Overall
I am not relaying information here, or re-writing someone else's opinions or review. If I wasn't completely satisfied with my experience at James Allen, I certainly wouldn't take the time to endorse them. My girl is constantly getting compliments on her ring and she shows it off every chance she gets. If you are in the market for an engagement ring, you honestly owe it to yourself to at least browse James Allen's website and see for yourself. I'm willing to bet you'll find higher quality engagement rings, at prices lower than your local stores.
by: Adam C
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