subject: Money Matters in BPO [print this page] Thirdly, call center units can save money if the processes are streamlined. There are several unproductive areas in call center services that consume resources. BPO managers have to identify them and erase them. The streamlining process is all about planning and chalking out the methods that are being used. If you find weak links in the process, you can talk to your agents and eradicate them. If you feel that you need to train them in a certain way to avoid the unproductive loss, you can head to the training room. Saving resources, especially money for the call centers, is something that the managers have to keen about. Unless they contribute, things look tough.
Money Matters in BPO
By: jems hug
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