subject: Call Center Business Looking Up Post Recession [print this page] The call center business is looking up after the weakening of the recession. The business process outsourcing sector is besieged by threats from the anti-offshore BPO legislations of the USA. The industry experts predict a healthy rise in the fortunes of the call centers despite speculations on the contrary.
The telemarketing companies are spinning back into control with telemarketing projects coming their way to keep the revenues busy. It was a dark phase in the last couple of years. Projects were either stalled or scrapped. The end of the downturn meant that business firms have the money to bring those projects out of the shelves.
With business firms offering fresh projects for the call centers, the BPO sector has something to cheer about. A weak economy does nothing to any industry, let alone the business process outsourcing sector because it is dependent on other industries. The flow of money into the business firms was definitely good news for the call center services.
Projects that got stuck due to financial crunches offered the telemarketing companies an option and opportunity to bounce back. And it is this possibility that makes telemarketing experts to feel that the future looks promising for the call center BPO units. The volume of work will increase for the answering service agents. That will bring about a lift in the spirits of the employees.
The offshore BPO work is set to increase as well. Business firms that are crawling out of recession will obviously not have enough money that can buy them expensive call center services that are provided by the domestic call centers. They will choose the cheaper option of engaging business process outsourcing units in developing countries like India and Singapore. That makes much business sense. This is why experts think that the anti-offshore BPO services bill will not affect the offshore business outsourcing industry.
Firms with a financial restraint will always look for telemarketing options that get their work done at considerably lower prices. The quality of telemarketing services in these countries have improved significantly. There is little cause of complaint against these units. To add to the topping, the telemarketing company will quote such throw-away prices that there is no way the business firms will be able to resist those.
A factor that is working in favor of the call center sector is the awareness about answering service. Even some months back, business firms were not willing to hire a call center. They were wary about the investment partially because there was hardly any money to spare and also because the quality of the telemarketing services was not good enough for these business firms. After the downturn, things changed.
There was money that they could spend and the telemarketing company pulled up their socks to meet up the quality requirements. This is the opportunity that the BPO firms were looking for. With more projects in the pipeline, they have only one way to go: forward! This is definitely going to be an exciting time for the business process outsourcing industry.
by: Ivana Lewis
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