subject: Use Virtual Smart Agents Make Your Business Smarter [print this page] Virtual smart agents are automated software programs that have the ability to answer customer queries about a companys products and services. Also known as intelligent virtual agents, they serve as customer service representatives for the company. These artificial intelligence chatbot give the customer the feeling of human appearance and also give appropriate answers to all of their questions. Virtual smart agent is widely used to assist customers in performing varieties of task like making reservations, placing orders and locating information. Virtual agents articulate fervor, memories and have complete knowledge of millions of words and everything the customer can be interested in.
Virtual smart agents are very effective for solving the problems of customers. When the customers dont get appropriate answers to their questions through search engines or FAQs, they turn to virtual agents. Customers often get satisfied with the answers of the virtual agents as they engage the customers in an interactive dialog. They interact with the customers like a live person over the phone or on chat. Usually all the companies program it to engage with the customers through answering their inquiries via automated chat.
Customers always get instant response from these online virtual agents without any delay whatsoever. The automated conversation enables the company to deliver answers right away and the best part is that it is available round the clock. Customers can converse through this system anytime and from anywhere as well. Luckily, the artificial intelligence chatbot assists them in accomplishing their desired goals effectively. With the onset of such kind of application, the customers now do not have to wait for the customer care executives to respond, as these executives are not available all the time. However, there is no such issue with the virtual agents.
Virtual agents constantly gather and consolidate customer feedback, giving you a better insight on how to improve in the future. It works as a service agent, search engine, and also as a market analyst, all at the same time. These virtual agents off-load repetitive questions and general inquiries from the customer service queue giving live agents more time to focus on greater issues.
by: Judith Smith
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