subject: Would Your Business Benefit From Spanish Answering Services? [print this page] Spanish-speaking call center agents handle incoming calls and provide translation and interpretation services, along with excellent customer service and expert handling high call center call volume. Spanish answering services provide professional Hispanic services staff trained to meet multilingual Spanish-speaking call center needs. If you're currently not reaching this market, Spanish answering services can help provide a bilingual call center and Spanish language call support solutions.
Q: Who uses Spanish answering services?
A: Answering services have traditionally been used by physicians and service industries for both emergency response and screening calls, and by other businesses looking to capture potential leads after hours. Many of those same businesses now use Spanish answering services as their customer base has expanded to include the Hispanic market. Other businesses and service providers that are specifically targeting the growing Hispanic market have an obvious need for Spanish answering services.
Q: How can Spanish answering services improve my business?
A:By offering Spanish answering services to your current and potential customers, you open the door to increase your presence in the Hispanic marketplace. Making it easy for customers to do business with you is critical to creating and maintaining customer relationships and loyalty. One result of meeting the needs of your customers is increased word-of-mouth advertising. You don't have to pay for it, and it's the most successful type of advertising.
Q: Is there a contract?
A:Spanish answering services do not always require a contract. Although some call-centers require 3-6 month contracts, others offer convenient month-to-month services.
Q: What type of training do Spanish answering service agents receive?
A:Bilingual agents are the primary point-of-contact for your customers, and there is nothing more important then customers. All agents should complete a comprehensive training program to ensure a consistent, professional, and exceptional service experience for businesses and customers. If you are considering Spanish answering services for a legal practice, prior to handling bilingual legal-answering-service accounts, receptionists should complete a proprietary legal-receptionist training certification. To maintain their certification, they must meet specific performance levels on an ongoing basis. In addition, Spanish answering service agents should receive training on ALL new accounts prior to taking calls.
Learn more about Spanish answering services and find out how they can benefit your business.
by: Erica Ronchetti
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