subject: Maintaining Quality Of Service When Business Outsourcing [print this page]

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When you have poorly defined your contract with a

business outsourcing company, the quality of the

project may suffer severely.

There are many things you can do to verify the project

maintains the expected quality when you are using a

company other than yours.

When you define the objectives for the project you

want completed they need to be defined clearly and

everyone needs to acknowledge and sign off that they

agree to them.

You should not forget anything.

Being too picky is better than not being specific

enough. By forgetting certain things and not

specifying them you are opening a door for poor work

to be done.

When this happens, you cannot request it be changed

and done a different way because it was not specified

in the contract.

What will happen, is that you will have to pay

additional money to have things done the way you want

because you didn't properly specify in the contract.

One person should not write the specifications for the

project. Projects need to be written by everyone who

will be involved and affected by the project.

You need to be sure you don't miss anything that might

cause poor quality with the project. If you need to

research equipment and how things are properly done

then you should.

Many people can be affected by poor quality in a

project such as your employees who are using the

equipment.

However, shareholders and stakeholders also have a

vested interest that the money being spent on an

outsourced project is spent well.

You don't want to be out of a job because you were not

clear about how the project needed to be done and now

you have a completed project but it makes your

customers very unhappy.

Maintaining Quality Of Service When Business Outsourcing

By: Paul Collins

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