subject: Your Business Modifications Should Always Be Implemented With Your Workers And Consumers In Mind [print this page] When it comes to making a big change to stimulate the production or review of an entire operation, it is important to get the people it will affect directly and indirectly involved. You also need people who really have no other connection to another process except that they work for the same company.
You need to get a wide range or people and should form a team that initially will identify the problem and then determine how to resolve the problem. When involving several individuals with different backgrounds and ways of thinking, then you get unique ideas and different views on how to solve the problem.
The solution to a problem may be obvious to a person, while another person needs a different angle to approach it from. When a computer solves a problem or addresses a difficult decision, what you get is the best idea to surface. It will be a combination of different opinions and what should result is a solution that nobody really saw from the beginning. It is therefore important to have different people from different areas and experience in the team. If the group is exclusively top management, then the solution can help the bottom line but generally won't have any regard on how it affects people on the line.
The same could be true if the entire team is composed of line workers. They will find ways to make the task easier, without taking into account the costs and expenses as closely as the management would be. You also need people up and down the process of influencing how it will affect their departments. If the solution is a process slightly advantageous for a department, but a huge obstacle to another, then perhaps it is not a good solution.
Something else needs to be considered to help all departments involved. That way the solution will be beneficial to more than one problem. It is the continual improvement that everybody wants to achieve and looking at the problems one by one will help to make the processes work much smoother. But, unless every person on the team knows the problem and knows the goals, then it will be very difficult to achieve improvement, no matter how much you want it. Continual improvement is the key.
by: Craig Calvin
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