subject: Budget Accommodation And Hotels In Delhi [print this page] The tangle of reservation channels is not likely to be simplified soon. But with regard to the easy accessibility of hotel reservations on the Internet directly booked from hotel websites with their own integrated reservations systems, the system is working. If you think hotels will never stoop to the level of airlines charging extra for anything that isnt bolted down maybe youve never heard of Delhi budget Hotel.
Sure, rooms at this cut-rate Chanchal Hotel are cheap. Hey, dont laugh. Two decades ago, if Id suggested airlines might someday charge for the first checked bag, or to make a reservation, or for soft drinks, you probably would have dismissed it as the uninformed conjecture of a cub reporter But look at us now.
Over the years, our company has assumed management or conducted operational reviews of hundreds of hotels. Obviously, manybut not allof them had big problems, so weve had the opportunity to have an intimate look at the workings of all types of hotels, both Delhi Budget Hotel and Luxury Hotel weve noticed some commonalities we think are symptomaticand, therefore, instructive.
What are some of the positive commonalitiesthe good signsthat a Delhi Budget Hotel offers? To begin with, well-groomed, uniformed, name-tagged employees who greet guests with a smile make an excellent first impression, both on guests and new management companies. Sharp curb appeal and public-space cleanliness are usually signs of good things to come. Once you get more into a hotels behind-the-scenes areas, things become clearer: Orderly offices, storage spaces and housekeeping areas are examples of the good signs that usually follow good first impressions.
On the other hand, we always seem to find a messy front desknot necessarily on the working surface but in drawers, cabinets and storage closetswhen we take over a troubled hotel. Clutter, disorganization and years of dust and trash appear in virtually every problem property. We inevitably find old furniture, out-of-date supplies and never-to-be-used spare maintenance parts left in storerooms and maintenance shops. This usually happens in hotels where management claims to lack sufficient storage spaceanother sign of rampant disorganization.
Now, Im not saying these shortcomings are the cause of mediocre profitabilitybut I am saying theyre signs of managements poor organizational skills and lack of focus on orderliness and cleanliness. And heres another thing: Managements lackadaisical attitude toward keeping things organized and clean most certainly influences employees attitudes about their own work habits. Unkempt employee restrooms, for example, not only are a sign of managements lack of concern for staff, but set a poor standard for what management expects of those same employees in keeping guest areas clean.
In well over half the problem hotels weve been retained to manage, financial statements do not conform to the Uniform System of Accounts for the Lodging Industry. This makes it difficult, if not impossible; to compare a hotels operating results to similar hotels. Most of the owners and managers of these properties were aware of the Uniform System but didnt consider it worthwhile to change their accounting systemin other words, they thought had a better way of looking at their accounting data than more 80 percent of the other hoteliers in the world. Now thats arroganceit reminds me of the soldier who was marching to a different cadence, then had the gall to tell his sergeant, Everybodys out of step but me.
If you dont make sure every last detail of your hotel is well attended to, youre out of step and marching rapidly toward big trouble. Make lists of what needs to be done to make your property as immaculate as can benot only in terms of cleanliness and orderliness, but operationally as well. Maybe a good place to start is organizing and cleaning the front-desk area and working your way through the back-of-the-house areas that your guests dont see.
Look your hotel over carefully and critically. If negative symptoms like those Ive described exist, you need to ask yourself where your priorities really lie.
by: Rashi
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