subject: Technical Factors Related To Business Outsourcing [print this page] Business process outsourcing is a process where business get outsourced, business process outsourcing. It introduce in late 1995 when internet is booming into the market and hit its target area. It handle operational functions such as customer relations management, equipments, accounting, human resources, logistics, procurement, security, documentations, insurance, health care, manufacturing, and media outsourcing. In BPO we will see lots of different kind of process to handle customer, its technical or non technical.
Some organizations follow chat process (like Symantec or Sunderland) for their interaction with end user or clients. But most businesses engage in email marketing because it really works. There are several reasons why these businesses do market their business through email. You can inform your potential customers of up and coming products that they might be interested in or services that they want to take advantage of.
You can also get honest feedback from your visitors. This would also help what services and product to provide and who should you target. Another advantage of email marketing is that it is not limited to any specific region: you can reach anyone in the world who has internet access in just a matter of minutes.
In BPO we will get front office as well as back office process. In front office we will get direct interaction with client and mean customer oriented work like marketing, answering calls, technical support and so on, whereas internal work like billing and purchase come in the back office category. But in BPO some risk factors are also there like loss of managerial control or power over the business, hidden cost, threat to security and confidenti
by: jackkallis
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