subject: How a Chicago Business Can Benefit a Live Answering Service [print this page] If you have a small or a medium-sized business, you may have experienced a growth in your client database. If so, how do you keep up with all the calls from your current and new clients? The answer might lie in a Chicago live answering service.
The truth is that many companies are ill-prepared to handle a sudden increase in business. Obviously, a business owner wants to be prepared for such an occurrence, in order to further grow their business. Having a situation where important calls are missed is most certainly unacceptable. This is where the decision to engage a live answering service can be the best possible choice for an organization.
A live answering service is provided by a company that can specialize in office support features that would normally require expensive day and night staffing. Using the services of an answering call center is also known as answering service outsourcing. Even if one has heard negative things about outsourcing, it's important to understand that outsourcing is, indeed, not a negative alternative. In most cases, the business growth potential provided by answering service outsourcing far exceeds the associated expenditures.
The first step is to understand just what a live answering service is and the various options that can be derived from its use. When considering these facts, the main thing to know about a live service is the huge impact that it can have on a caller, as opposed to an answering machine. The two types of calls that a business will normally get (especially after hours) is a "problem call" and an "inquiry call". Problem calls can easy escalate into irate scenarios if there is no live person available to calm the customer and respond politely. An inquiry call that doesn't answer a question will only serve to make that customer move on to a competitor.
A live answering service can not only deal with both of these common situations, but can accomplish two other things. The first is that it allows you business to appear larger than it may actually be. The second is that it shows that you care for your customers. In most cases, even if a problem is not completely solved on the first call, the fact that the customer knows that they will not get a machine, when they call, will often persuade them to be patient until the issues is resolved. This can make all the difference in the world.
How a Chicago Business Can Benefit a Live Answering Service
By: Henry Brennan
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