subject: Dental Practice Management Consulting Adviser Lloyd Irvin on Traffic and Conversion [print this page] In this article, dental practice management consulting adviser Lloyd Irvin will share to you the importance of traffic and conversion in online dental marketing. The dental practice management consulting adviser will share to you the definition of traffic and how getting it to your dental website is a must in online dental marketing. And the dental practice management consulting adviser will also share to you the definition of conversion and how to find your conversion rates in online dental marketing. And this is something that we focus specifically at our dental practice management website!
Here's what the dental practice management consulting adviser will share to you about traffic and conversion:
On Traffic:
What is traffic? Traffic refers to the number of people coming in to your website daily through the Internet. Before, people use the yellow pages to look up and search for things they want to buy. Today, although some people still use the yellow pages, there's an entire sector of people that if they want to go and buy things that they want, they go to the Internet, use search engines like Google, Yahoo, MSN, wherein they type in whatever they're looking for and they spend time just trying to find out what they're looking for, and they do their research online! As a dental practice management consulting adviser, I would tell you to understand this fact: traffic=real people! Hundreds and millions of people are searching for things online every single day. Online, they look in for Cosmetic Dentistry, Implant Dentistry, dental terms, etc. People are searching on the Internet because they have problems, desires, and want them fixed/achieved right now! In online dental marketing, your job is to make sure that you get these people into your dental marketing website, and into your dental practice as well!
On Conversion:
What is "conversion"? Conversion means that the people visiting your website becomes your new patient (and this should be your goal for your dental marketing business!). As a dental practice management consulting adviser, I would tell you to structure your website in a way that you get people to enter their name, contact number, and personal information, and then they would call your office and they officially become your patient in your dental practice! Now, conversion rates can be found in four areas:
* Website Opt-In Rate: If you have a website and you are collecting names, e-mails, and full contact informations, you can track down and see what your conversion rate is with this. If you are using postcards or any other kinds of media, you can track your conversion rate for your online traffic.
* Website Call-In Rate: You can also have conversion using call-in rates; wherein potential patients call into your office through your website, and in the process, they become your dental patients!
* Office Appointment Rate: For this, as potential patients are calling into your dental office, you can get your staff to have useful "scripts" that they can follow so that there's a big chance of getting that potential patient into your dental practice. And having these scripts will definitely make a big difference in your practice!
* Auto-Responder Conversion Rate: Now, a lot of people have heard about the auto- responders, but are the e-mail that are in the auto-responders converting? If you have a 10-step auto responder that is automatically done, what is the percentage of people that call your office after they get e-mail#1? Or e-mail#2? Or e-mail#3? Or e-mail#4? You should also be converting these. Imagine this, if you track your results, you found out that 40% of those people got email#4 and called; and only 5% called from e-mail#1; 15% called from email#2; and 20% called from e-mail#3. With this, you can move e-mail#4 to position#2. In here, we're trying to get them in as fast as possible! And while there in your auto-responder if your email#4 came in one day into position#8, but on that same day people are on Google looking for a dentist, and if they also opted into your competitor's website, and your competitor's first e-mail got them, then you've lost them! And if losing them is worth, say, $20,000.00, you should be concerned and worried, and you should be interested in how you can improve that! Now, given these facts, as a dental practice management consulting adviser, I'd tell you to get as much traffic as you can into your website, be mindful of your conversion and track it down always, and increase both your traffic and conversion in order for you to make more money in your dental marketing business. Always remember and keep in mind my "magic formula": Traffic + Conversion = Cash! Log on to our dental practice management website,www.DentistProfits.com and get a free CD and Book titled, How to Predictably Grow Your Practice 25-35% Every Year While Enjoying More Control, Time Off, and Bottom-Line Net Profits!.
Dental Practice Management Consulting Adviser Lloyd Irvin on Traffic and Conversion
By: Ed OKeefe
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