subject: Benefits of Australian call centres [print this page] Benefits of Australian call centres Benefits of Australian call centres
Now day's global organizations have preferred outsourcing so as to save their time and resources. Australian call centers offer a wide range of services that satisfies customer needs. If you want to handle the inquiry calls you must look for call centre that acts as technical helpdesk .Australian call centre companies can provide a solution that takes care of your exact needs. With their focus on putting customers first, call centres have made India a front-runner in the global outsourcing arena.
Australia has widespread experience of working with sundry customers and industries .Corporate giants in the United States, Europe, and Japan as well as many Fortune 500 companies are leveraging the expertise of Australian services so as to minimize costs without compromising on quality. In present downturn Australian organizations rated acquiring and retaining customers as their most significant challenge, due to increased productivity advancement or implementing new technology and then, revenue generation .These facts proved that Australian organizations can support outsourcing to greater extent. More than 65% of Australian population is engaged in some of the business process outsourcing. These include phone services, helpdesk services, order taking, handling requests, back office operations,interactive market research etc.
In a survey Australia and New Zealand were both rated higher than India, for outsourcing .The main factors which provoked Australia to outsource was accent of English, language skills of labour force and general ease of doing business. Australia and New Zealand also scored topmarks as the top two rated destinations in terms of political stability and access to leading edge technology. Cost of labour was the only influential factor where Australia and New Zealand were rated the lowest.
Australian best of class call centres are forceful and interesting place to work. Agents want to provide good service, up-sell, cross-sell and are prepared to do something extra. This leads to a better customer impression, which in turn leads to customer recommendations, customer retention, and a higher return on campaign/project investments.You can track the users online and contact them through email, or you can call them up on the numbers that they leave for callback. In matters of customer care too, there can be a synergy between the two departments. You can answer the queries of the customers through emails and promotional mails as well.
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