subject: Outstanding Customer Service Raises Online Shopping Experience [print this page] Outstanding Customer Service Raises Online Shopping Experience
Retailers these days are capturing a bigger market share, thanks to the World Wide Web.
While the doors of brick-and-mortar stores will remain open only during business hours, the trend is now seeing more customers researching, finding and buying online from cell phone accessories, jewelry, books, shoes to clothing anytime of the day. The products have become too many and people have choices.
Inbound customer service plays a big role in any web-based business, whether it is a small merchant or a global manufacturer. Consumers may be looking relentlessly for the right Internet retailers to buy specific products, they are also expecting them to provide a highly sophisticated shopping experience supported by top-rate inbound customer support. This is usually provided by outsourced call centers to receive inquiries through live chat, e-mail, voice calls and more recently, social media. More companies from the United States and UK are outsourcing their back-office services such as order taking, business answering services, reservations and more.
Although the most advanced e-commerce platform looks impressive for some, customers at the end of the day still want a human voice' on the other line that can simply help them make informed decisions, resolve a problem or an issue or provide recommendations on the latest product offers. Outstanding inbound call center support gives them a good reason why business success is achievable.
This is an advice for online retailers wanting to provide a better shopping experience to customers Don't ever think you can do everything' alone. Customers these days want answers and they want them fast. Extend your assistance wherever and whenever it is convenient for them.
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