subject: Taizhou Business Bureau: The First Half Of The First Consumer Complaint Home Appliances - Home [print this page] From Taizhou Trade and Industry Bureau was informed that the first half of this year the council received 69 complaints appliance category, accounting for 18.2% of complaints commodity consumption, the second from the same period last year rose to first place; communications products 55 categories of complaints, accounting for 14.4% , fell to second.
It is understood that Home Appliances Categories of complaints focused on
Air conditioning , Washing machine And Refrigerator , Reflecting the main issues for dealers , after-sales service is not in place, maintenance is difficult and so on.
Zhang people buy an air conditioner, a written undertaking business day delivery, 3 days after installation. It was not until a week after payment of goods delivered to, business ground to a shortage of manpower has not sent home installation. Reflect some consumers to purchase appliances, promoters avowed commitment to "24-hour arrival", "24-hour install", if our money, but still have not seen delivered to your door, asking consumers call, often heard all kinds of excuses.
A people by the end of in Apr. of this year to buy a certain brand of refrigerator, not cooling and has been leaking, call the warranty card on the phone and get in touch with each other, it has no home repair. Liu public in 1999 purchased a certain brand
TV Machine failure last year, Duo Cizhao maintenance department, has been not fix it. Later, the involvement of law enforcement officers in the business, the TV was able to complete this repair.
Complaints received from the recent view, involves more air-conditioning maintenance. The advent of high-temperature suddenly, many people idle at home for several months too late to debug on the use of air conditioning, freon leak, air conditioner and other illnesses can not run after another appeared. Maintenance of public phone calls one after another, and the answer is often "too busy maintenance staff, to wait for a few days"; even home repairs, and yet not a one-time fix. Last year in June, Mr. Zhang has been invited manufacturers of air-conditioning at home "consultation" once, but come this summer, all kinds of "consequences" they have there.
Business staff survey found that many repair shop, some self-management, and some are signed with manufacturers about, then cancel the agreement, manufacturers are still the name of business. These stores are not binding manufacturer, but also get technical support for manufacturers, small asking price appeared reasonable, less able to repair problems.
Taizhou Trade and Industry Bureau reminded consumers must be careful when maintenance of household appliances. Appliance fails, go to the regular maintenance department maintenance services, or to license Qi from quality repair shop maintenance; home repair, maintenance staff to see whether the maintenance of qualification certificates, appointment cards, identity; maintenance before the failure to understand the appliances, repair parts, the price, fill out maintenance orders, the two sides signed maintenance time, maintenance projects; replacement parts, it is best to retain the old parts and the writing of notes.
by: gaga
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