subject: The Philippines Competence In The Global Market [print this page] The call center industry of the Philippines, according to many industry experts, is considered as one of the most successful not only in the Philippines, but also in the global market. And this is due to the fact that the Philippines possess some of the most diverse collection of call center services in the world, along with skills of Filipinos in providing the best and professional customer relation services as well as fluency in English.
The Philippines Competence in the Global Market
The call center industry of the Philippines started because of a number of third-party companies that provided Business Answering Service to their clients, along with email response and managing services.
Due to the fact that Live Answering Service is much more useful compared to email management, the demand had dramatically shifted to call center services which eventually prompted the start of the call center industry of the Philippines.
Part of what made the industry grow, and the reason why the industry had eventually penetrated the global market, was because of their growing collection of Business Answering Service, from customer care and technical support, to order taking services, travel services, reservation services, educational services, financial services, as well as online business-to-business support and many other business-oriented call center solutions.
This diversity gave the industry the edge to penetrate several markets in the Philippines which caused the industry to expand massively in the Philippine market. Eventually, the industry had expanded outward into the global market.
Though considered as a newcomer in the global market, the call center industry of the Philippines had rapidly risen in the market due to their infrastructure as well as cheaper yet professional manpower. Eventually, the Philippines were placed as the 2nd largest provider of call center services in the global market.
Pushing through the Lead
India was the Philippines main competitor in terms of providing the best call center services in the world market. Recently however, the Philippines had finally outpaced India as the call center capital of the world due to the rapid increase of demands for call center services in the Philippines as well as the continuous growth of manpower in the Philippines.
According to many foreign investors, the reason why most of them chose to outsource their call center needs in the Philippines is because of the Philippines collection of call center services that can cater to every needs of every businesses around the world, along with cheaper manpower as well as professional customer relation services.
by: Nancy David
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