subject: Tire Reviews And Buying Tires [print this page] American tire consumers can easily shop low prices when buying tires and auto care services. The Internet is a great place for consumers to get tire coupons, oil change coupons and automotive part rebates. However, consumers don't have to trade quality and customer service at the expense of saving money.
The Internet offers consumers impartial community testimonials, tire reviews, product and service reviews to help make the best decision for a vehicle and the needs of consumers. Moreover, the Internet provides consumers with tire reviews from other consumers who have bought tires, automotive products and auto services. The Internet also offers the consumer a way to engage with tire retailers and businesses who are listening. Tire retailers are providing customer service and communicating via more valuable social media tools today than ever before.
The increased listening, communication and accumulation of shared information or "Crowdsourcing" provides consumers with the ability to find trusted information on something like "buying tires" that traditionally came from only a smaller controlled group or an employee at a tire retailer. Instead, it is sourced by a community, who provides contributions based on having already bought the tires they are reviewing.
Niche websites like AskPatty.com have community functions for consumers to find and share information. Business Week reports over 80 percent of the buying decisions in U.S. households today are made by women. Other reports and statements show statistically women buy more passenger tires than men.
Buying tires is generally not an extremely exciting purchase for consumers to talk about. Tires usually come in one color, black. Anyone who owns a vehicle needs tires. However, these consumers want to know about certain attributes, such as ride comfort, handling, traction that consumers are discussing and they are sharing their opinions with other consumers.
The Internet provides a diverse approach for consumers to find viable information today to make the best decision when buying tires from tire retailers. However, the fact that the Internet provides the means for consumers to share this meaningful information with one another is powerful.
Understanding consumer feedback and marketing research both online and offline today is critical, especially in our high tech "mobile" society. All customers have a voice, needs and expectations. These days, tire retailers are listening and reaching out to their customers in better ways to exceed their expectations, thanks to social media.
Tire retailers and local car care centers cater to their diverse audiences and are providing a better customer service experience for all. Whether the customer is buying tires or replacing wiper blades, it is great when the voice of the customer is heard, understood and embraced. The Internet has have developed more comprehensive solutions for engaging, sharing information, advertising and retaining customers. Listening, sharing relevant information and appealing to individual customer needs is critical to provide the best experience for all customers.
Tire retailers and car care centers are adapting with rapidly changing times and listen to their diverse customer base taking the initiative to communicate more effectively. In today's high tech fast paced world, consumers can feel comfortable when taking their cars in for service or buying tires.
by: Mike Trudel
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