subject: Intercomp Global Services Achieved Outstanding Levels Of Customer Satisfaction. [print this page] Intercomp Global Services (Intercomp), the leading provider of international payroll services, has once again achieved outstanding levels of client satisfaction, with 90% saying they would choose Intercomp again and 80% of its customers ready to recommend Intercomp to their peers.
Intercomp Global Services completed its annual Customer Satisfaction Survey for the whole of the previous year in April 2010. The Survey results are compiled from client feedback based on a detailed questionnaire. This yearly undertaking is designed to increase the effectiveness of Intercomps operations and ensure that it is able to meet its customers needs.
Clients evaluated Intercomps service according to timeliness of service; accuracy; responsiveness of Intercomps specialists; usability and functionality of Intercomps IT solutions. Clients also had an opportunity to evaluate services separately.
The average score for each of Intercomps offices was 8.8 out of a possible 10. In general, clients reported that they were very satisfied, and it was particularly pleasing to note that these results are better in each and every service than in previous years. This is a result of constant improvements both to internal processes and in the quality of service Intercomp offer.
This overall satisfaction level of 8.8 proves that Intercomp is providing the services that clients require and improving them in the ways that clients need. This high level of satisfaction was found among all industry sectors, regardless of client type.
Clients were also asked what factors are important for them when choosing outsourcing services.
Major factors identified by clients as important in selecting an outsourcing partner:
Business Continuity 52%
Low transaction costs 29%
Privacy and security 56%
Service quality level 77%
Other main areas mentioned by clients: accuracy; knowledge of local laws and requirements; timeliness; responsiveness; operational efficiency; compliance with local legislation; internal procedures
Chief reasons customers listed for being satisfied with Intercomps services are:
1.Timeliness and responsiveness
2.Warm, careful and personalized attitude from Intercomp employees and a
customer- oriented approach
3.Competence and professionalism of Intercomp specialists
4.Understanding of the needs and problem solving
5.Quality and accuracy
6.Flexibility
Sheri Sullivan, Intercomps CEO, commented: Thanks to the survey we now have vital customer feedback that will give us the opportunity to fill any gaps in our service delivery. The surveys results will greatly help us to improve our business processes and make service delivery even better. However, this is not the only way we get feedback from our clients; Intercomps Account Managers constantly monitor customer satisfaction and discuss it with their clients, as we recognize that regular feedback is essential to delivering a quality service. Intercomp is clearly continuing to provide a valued service in a way that provides flexible solutions for its clients and high standard in its services.
by: Intercomp
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