In this increasingly digital world, where workflow automation and remote offices have become the norm, your business won't have much of a future without reliable IT at your disposal. You may have thought of outsourced IT as a luxury, but nowadays, many small businesses find it a necessity.Even the world's largest organizations outsource at least one element of their IT, including accounting, supply chain, and even marketing. The reasons they...more
Compared to earlier times, the number of data centers today is significantly higher. This is due to the shift from a paper-based economy to digital based one. Hence, the modern enterprises run on digital data and it is datacenters, which house thousands of servers, that operate day in and day out to power applications, disseminate information, and automate different processes. This leads to increased power consumption, increased operating costs...more
Agents working in a contact center have to face different kind of callers on a daily basis. The most difficult ones to handle are the angry callers. Talking to them can be a real problem as they wont listen to what the person at other end is speaking and might even use abusive language against agents. Dealing with such customers is a really tough job but it has to be done by someone. Further, if you dont give proper attention to these customers then they will spread bad publicity for you.Mentioned below are a few tips that would help agents working in a call center outsourcing company in handling angry callers.Dont Argue With Them: The one thing that you should never do is argue with an angry caller. The more you will argue with them, the angrier they will become. Instead, try to stay as calm as positive and try to calm them down too. Usually, they will start very loud and may go on for a few minutes but eventually they will calm down as they also expect to get a proper solution for your end. By arguing with them you will only be delaying this process.Listen To What They Want To Say: The best way to handle such customers is by understanding their problem and allowing them to speak...more
Pharma recruitment companies are scattered across the globe along with a substantial number of them reside within the UK. As a potential health-related rep candidate looking for out the best medical sales vacancies this really is your very best way of securing the position you would like. So whenever you search on-line how do you determine which...more
Have you hired a new creative agency to assist your companys marketing efforts? Well, it is for sure that the agency you have hired would be very professional, and will deliver you the best work; otherwise you wouldnt have decided to hire them. So, how some clients are able to get better work than others? It largely depends on the clients also that...more
IT outsourcing is growing at a great speed; technical issues and geographical risks are easily overcome and the results are impressively great. You will read the positive points of offshore outsourcing all over the Internet, however, there are a few negative points involved in this as well and they are as follows:"The primary risk involved in that of cost reduction expectations. Companies who not have a previous experience of offshore outsourcing go ahead and outsource their IT work to a different company in the hope of reducing costs. The internal organization expects savings from offshore outsourcing without considering the hidden costs and differences in operating models. Usually, most of IT companies are able to save only 15%-25% in the initial first year but as they continue their alliance with the outsourcing company, cost savings go up and often reach 35%-40%, by the end of third or fourth year. The internal organization modifies its operations according to an offshore model and eventually things fall into place. "Another very important risk factor lies in the data security and protection. Before outsourcing to another company, you must make sure that the privacy concerns...more
Over the past few years the data center facility has evolved as a crucial infrastructure for storing computer devices and other allied components that comprises of storage and telecommunication systems. It also comprises of backup power,...more
To help overcome market challenges, a utility company located in the northeast turned to Oracle outsourcing for help. The utility provides state-wide regulated electric transmission and distribution services and operates over 380 miles of...more
The boom in the IT industry has given rise to the proliferation of many IT companies, which has made the competition to become the best even more severe. In order to survive this cut throat competition, it is advisable to outsource your web...more
Regarding supervising and also countering, in order to interactions as well as difficulties about your own brand name social media is a beneficial and also immediate opportunity, with regard to customer service. Mainly on social networks folks are...more
The Philippines was colonized by America almost fifty years ago. The popular culture of the United States has permeated the culture of the Philippines to a large extent. This is very obvious in the music and movie industry of the country, as well as...more
The Philippines has made a big noise in terms of business process outsourcing (BPO) the previous years. BPO industry continues to be strong this year (2012) attracting more offshoring and outsourcing companies from Europe to expand their operations...more